Frequently Asked Questions

STRADE offers 24/7/365 worldwide component support in form of sales, loans, and exchanges. STRADE’s asset base (+25’000 components) covers all major Airbus, Boeing, and Embraer platforms. Business with STRADE can be done on ad-hoc and on demand basis via the STRADE Marketplace for sales and exchanges. In addition, we also offer larger component packages at competitive pricing.

We have moved our operations to a digital, cloud-based solution: the STRADE Marketplace. This setup enables customers to self-search, purchase, and exchange parts online and track their orders. Lengthy email requests are no longer required, but we continue to still support these.

STRADE is operating 24/7/365 from its customer service centers in Asia (Kuala Lumpur), Australia (Brisbane), Europe (Belgrade and Amsterdam) and the Americas (Miami, San Diego and Cali). STRADE’s large component pool is strategically located in its warehouses around the globe in Europe (Amsterdam), Asia (Kuala Lumpur) and the Americas (Miami). STRADE’s headquarters are based in Zurich, Switzerland. There is always someone available around the world and around the clock to personally take care of your component request.

STRADE is a wholly owned subsidiary of SR Technics and as such it is fully part of its quality and safety management philosophy. It follows strict approvals and certificates including and in particular EN9120 for Distribution and Storage, and the Aviation Suppliers Association ASA-100 Accreditation. For details on all STRADE Ltd. please contact quality@strade.aero.

Our Customer Services Team is available to assist you with any inquiries, issues, or feedback on 24/7/365 basis. You can contact the team via email and phone:

Email: aog@strade.aero

Phone:

• Europe: +41 43 215 4844
• Asia: +65 3157 1959
• USA: +1 561 484 7197

STRADE Ltd. is a wholly owned legal subsidiary of SR Technics and as such needs to be active as a separate approved supplier in your system. Documents incl. purchase orders, invoices, etc. come from STRADE Ltd. and the payments will be made to STRADE Ltd. utilizing its own channels and own bank accounts.

You may need to perform a survey audit to do business with STRADE. Our Quality Team is happy to support you on this matter and can be reached at quality@strade.aero.

You can send your self-audit form to quality@strade.aero. Our Quality Team will contact you and assist in further steps.

STRADE Ltd. is SR Technics’ wholly owned subsidiary for component services. STRADE Ltd. operates as an independent subsidiary of SR Technics Switzerland Ltd. It has full autonomy in terms of operations, commercial and customer services yet fully follows the SR Technics corporate and quality governance. STRADE inherits SR Technics’ 90 years of MRO experience and combines it with a renewed digital operating model and focus on customer services.

If your organization is already registered for the STRADE Marketplace, you can add your personal account by either asking an already registered colleague to send an invitation to your work email address. Or you can contact our Customer Services Team and ask to be added as a contact.

If your organization has not been registered for the STRADE Marketplace yet, please reach out to our Customer Services Team to initiate the required steps.

If you are already a registered member of the STRADE Marketplace, you can invite additional contacts from within your organization onto the Marketplace. Please do so by visiting your company profile and selecting “Invite New Member” in the top right corner. You will be asked to provide the individuals company email address. Please be aware that the individual must share the same work email address domain as your existing account in order for the invite to be processed successfully.

To log in to your account, visit the STRADE Marketplace and click on the “Login” button in the top right corner. You will be asked to provide your work email address, along with your individual password to proceed with the login.

In case you are invited by a co-worker you can click the button “accept invitation” in the invitation email you received. It will direct you to the password creation process. In case you received a link from the STRADE AOG Desk as part of your RFQ email, you will be able to set-up the password as part of the check-out process when completing an order on the Marketplace.

If your organization has not been registered for the STRADE Marketplace yet, please reach out to our Customer Services Team to initiate the required steps.

To change your password, please visit the settings section within the STRADE Marketplace and click on the “Change Password” button at the top right corner of the page. Upon clicking, a pop-up window will appear and guide you through the password change process.

You can reset your password by going to the login page and clicking on the “Forgot your password” link. You will be asked to provide your work email address. Once your request has been submitted, we will send you the instructions for resetting your password to the specified email address. Please make sure to provide the work email address linked to your existing account and not any other email address.

You can update your details, contact information and other relevant account details by accessing the “Settings” or “Company Profile” section within the STRADE Marketplace.

If you wish to deactivate your account and associated data, please visit our Privacy Guidelines for more information. Please note that the deactivation of your account may result in the loss of access to certain services or features.

Yes, you need to be signed up. If your organization has not been registered for the STRADE Marketplace yet, please reach out to our Customer Services Team to initiate the required steps.

Our recommendation is to always use the STRADE Marketplace in a logged-in state, as your account might be entitled to account specific individual commercial conditions.

Once your organization has been set-up for the STRADE Marketplace and your email address has been activated, you are ready to start ordering via the Marketplace. The search bar will allow you to self-search for any parts by either using the part number or by entering key words. Once you have found the desired part, you are able to add the part to the shopping cart and proceed to check-out.

The STRADE Marketplace provides a centralized dashboard, that allows you to monitor your orders, the respective order status and enables you to communicate directly with our Customer Services Team.

You may request to cancel your order by visiting the respective order in the STRADE Marketplace, visiting the “More Actions” drop-down at the top right and selecting “Request for Cancellation”. You will be asked to provide a reason and can share a message with us. Our Customer Services Team will get back to you with regards to next steps and any fees that might be applicable.

You may request to convert your exchange order to an outright order by visiting the respective order in the STRADE Marketplace. Then proceed to click “Request for Conversion to Outright” button at the top right. You will be able to provide a message to us before submitting the request. Once we have received your request for conversion of order, our Customer Services Team will get back to you on an individual basis.

The STRADE Marketplace permits all common shipping options, including collection or the use of a freight forwarder.

Yes, our logistic team will always update the AWB reference on the STRADE Marketplace for tracking purposes.

During the order process, you will be asked to provide a shipping address. In case the desired shipping address is not listed as part of the drop-down options, please click on the “Add New” button. You will then be directed to a form which allows you to enter a new shipping address. Please be aware that any new shipping address needs to be verified by our Export Controls team before the order can be processed further.

We accept all standard ways of payment.

Yes, you can see all invoices related to your individual orders within the Marketplace. You can also download these in the form of a PDF.

STRADE Ltd. Has different bank accounts for EUR, USD, CHF and GBP as listed below:

Name
Credit Suisse

Address
PO Box
CH-8098 Zürich
Switzerland

BIC/SWIFT
CRESCHZZ80A

VAT Registration Number
CHE-241.611.254 MWST

Account in CHF: 0835-3519463-01 / IBAN: CH16 0483 5351 9463 0100 0
Account in USD: 0835-3519463-02 / IBAN: CH79 0483 5351 9463 0200 0
Account in EUR: 0835-3519463-02-1 / IBAN: CH52 0483 5351 9463 0200 1
Account in GBP: 0835-3519463-02-2 / IBAN: CH25 0483 5351 9463 0200 2

The protection of your personal information is important to us. Please visit our Privacy Guidelines to find out more.

Your personal data can also be shared with third parties that are not part of STRADE and who provide technical or organizational services on behalf of STRADE and that we require for the purposes mentioned above or to carry out general business activities. Please visit our Privacy Guidelines to find out more.

You can find our Terms and Conditions, as well as our Privacy Guidelines on our website.

If you encounter technical issues, you should first try basic troubleshooting steps such as refreshing the page, clearing your browser cache, or restarting your device. If the problem persists, please reach out to our Customer Services Team, which is available 24/7.

True to our value of constant learning, we very much welcome your feedback on your experience with our STRADE Marketplace. Your input helps us improve our services and better meet the needs of our users. Please feel free to share your thoughts, suggestions, and concerns with us via support@strade.aero