Frequently Asked Questions

SR Technics has listened to the market demand for more ad-hoc and flexible rotable spares support. As such it launched a new component services subsidiary based on a new operating model and with a distinct branding. STRADE – powered by SR Technics (legal entity STRADE Ltd.) inherits SR Technics’ 90 years of MRO experience and large pool of quality components (+25000) and combines it with a renewed digital operating model and focus on customer services excellence. This is reflected in its name and branding.

STRADE Ltd. is SR Technics’ wholly owned subsidiary for component services. STRADE Ltd. operates as an independent subsidiary of SR Technics Switzerland Ltd. It has full autonomy in terms of operations, commercial and customer services yet fully follows the SR Technic’s corporate and quality governance.

STRADE Ltd. is SR Technics’ wholly owned subsidiary for component services and as such it constitutes a separate legal entity. This may require customers and suppliers to update formal paperwork or approvals for doing business next to business with SR Technics Switzerland Ltd. STRADE Ltd. has full autonomy in terms of operations, commercial and customer services yet fully follows the SR Technic’s corporate and quality governance.

STRADE Ltd. is operating 24/7/365 from its customer services centers in Asia (Kuala Lumpur), Australia (Brisbane), Europe (Belgrade and London) and the Americas (Miami). There is always someone available around the world and around the clock to personally take care of a component request. STRADE’s large component pool is strategically located in its warehouses around the globe in Europe (London), Asia (Kuala Lumpur) and the Americas (Miami). STRADE Ltd’s headquarters are in Zurich, Switzerland.

STRADE Ltd. is a wholly owned legal subsidiary of SR Technics and as such needs to be active as a separate approved supplier in your system. You may need to perform a survey audit in order to do business with STRADE Ltd.. Our Quality team is happy to support you on this matter and can be reached at quality@strade.aero.

As STRADE Ltd. is a wholly owned subsidiary of SR Technics, it may be necessary to set up STRADE Ltd. as a separate supplier in your system. Documents incl. purchase orders, invoices, etc. come from STRADE Ltd. and the payments will be made to STRADE Ltd. utilizing its own channels and own bank accounts. Hence you might need to adjust your systems accordingly. Our Quality team is happy to support you on this matter and can be reached at quality@strade.aero.

STRADE Ltd. Has different bank accounts for EUR, USD, CHF and GBP as listed below:

STRADE Ltd. is a wholly owned subsidiary of SR Technics and as such it is fully part of its quality and safety management philosophy. It follows strict approvals and certificates including and in particular EN9120 for Distribution and Storage, and the Aviation Suppliers Association ASA-100 Accreditation. For details on all STRADE Ltd. Please contact quality@strade.aero and SR Technics’ certificates can be found under https://www.srtechnics.com/safety-quality/certifications-approvals/

STRADE offers 24/7/365 worldwide component support in form of sales, loan and exchange. STRADE’s asset base (+25000 components) covers all major Airbus, Boeing and Embraer platforms. Business with STRADE can be done on ad-hoc / on demand basis and/or through a dedicated bilateral agreement in form of preferred supplier setup e.g. through a GTA. STRADE can also offer larger component packages at competitive pricing.

While STRADE provides ad-hoc component support, it does not offer shop repair services. STRADE focuses entirely on offering customer services excellence in sale, loan and exchange of components through an efficient operating model. The ambition is to offer the fastest and leanest customer support. STRADE is happy to connect repair requests to SR Technics’ shops in Malaysia and Spain.

STRADE answers the market demand for flexible and ad-hoc spares support. As such, it does not offer flight hour based solutions but focuses on efficient and speedy response to rotable needs. As a former provider of flight hour based services, SR Technics has a large pool of components for most Airbus, Boeing and Embraer platforms which STRADE is now offering to the market under a new operating model.

Any purchase order issued during the course of business with STRADE Ltd., will be issued by STRADE Ltd. You may invoice STRADE Ltd., and the invoice will be paid by STRADE Ltd.

As STRADE Ltd. is a wholly owned subsidiary of SR Technics, and does constitute a separate legal entity, it may require customers and suppliers to change formal paperwork or approvals for doing business. The invoices you receive will be from STRADE Ltd.

As always you can contact our 24/7 AOG service at aog@strade.aero. The responses you receive from us going forward will be from the strade.aero domain name. Our telephone numbers have changed and can be seen in below item 15.

You can contact our 24/7 AOG service at aog@strade.aero, the responses you receive from us going forward will be from the strade.aero domain name. Our telephone numbers have changed, as listed below.

• Asia-Pacific: +65 3157 1290
• Europe-Middle East: +41 43 215 4844
• Americas: +1 561 484 7197

For additional information, consult our website at www.strade.aero, or reach out to your local customer service representative, we’d be happy to help.

With the wind down of SR Technics’ flight-hour based component services, STRADE Ltd. now offers you an even larger pool of quality rotable components for sale, loan and exchange. It comes with additional flexibility (e.g. more available for sale and not just exchanges) and competitive pricing. As a customer of STRADE Ltd., you will continue to benefit from the know-how and quality focus that is built into the DNA of our company with over our 90 years of MRO experience.

You can send your self-audit form to quality@strade.aero and our Quality Team will contact you   and assist you in further steps.